PrivacyPolicy

This Privacy Policy explains how HikeSike Travels collects, uses, shares, stores, and protects personal information when you visit our website, submit an enquiry, request a callback, book a trip, make a payment, or contact our team.

By using our website or services, you agree to the practices described in this policy. If you provide information about other travellers, you confirm that you have their permission to share it with us for travel planning and booking support.

We may collect your name, phone number, email address, destination preference, travel dates, guest count, child age details, budget, messages, booking details, payment records, ID or document details where required for hotels or permits, and communication history.

We may also collect technical information such as IP address, device type, browser, operating system, pages visited, approximate location, cookies, and security logs.

We do not intentionally collect more personal information than is reasonably required for enquiries, bookings, support, compliance, security, and service improvement.

We use personal information to respond to enquiries, prepare quotations, design itineraries, confirm bookings, arrange hotels and transport, process payments, send booking updates, provide customer support, manage cancellations or refunds, and maintain service records.

We may use information to improve our website, prevent fraud, protect our systems, resolve disputes, comply with law, and send service-related messages.

Marketing communication may be sent only where permitted by law or consent. You can ask us to stop promotional messages at any time.

We may share necessary information with hotels, transport providers, activity operators, local partners, payment processors, technology providers, customer support tools, professional advisers, and authorities where required by law.

Only information needed for the relevant travel, payment, support, compliance, or operational purpose is shared. Third-party providers may process your information under their own policies where applicable.

Payment details may be processed by banks, payment gateways, or authorised payment service providers. HikeSike Travels may store transaction references, payment amount, payment status, and receipt details for booking and accounting records.

We do not ask you to share card PINs, OTPs, passwords, or sensitive banking credentials with our team.

Our website may use cookies and similar technologies to keep the site functional, understand visitor behaviour, improve performance, remember preferences, and protect against misuse.

You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We keep personal information for as long as needed for enquiry handling, booking support, accounting, legal compliance, dispute resolution, fraud prevention, and business records.

When information is no longer needed, we take reasonable steps to delete, anonymise, or securely archive it, unless retention is required by law or legitimate business needs.

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

No website, network, or storage system can be guaranteed to be completely secure. Please use official contact channels and avoid sending sensitive credentials through unsecured communication.

Where applicable, you may request access to your personal information, correction of inaccurate information, updating incomplete information, deletion or erasure where legally available, withdrawal of consent for consent-based processing, and grievance redressal.

Some requests may be limited where we must retain information for confirmed bookings, legal compliance, accounting, dispute handling, safety, or fraud prevention.

Travel bookings may require details of children or other travellers, such as name, age, identity details, or rooming information. This information should be provided by a parent, guardian, or authorised booking contact.

We use such information only for travel planning, booking, supplier coordination, safety, and compliance purposes.

Your information may be processed or accessed by service providers, technology platforms, or travel suppliers located in different states or countries where required for service delivery.

We take reasonable steps to ensure information is handled for the purpose for which it is shared.

We may update this Privacy Policy to reflect changes in our services, website, legal requirements, or internal practices.

The latest version will always be available on this page with the updated date.

For privacy questions, data correction, consent withdrawal, deletion requests, or grievances, please contact HikeSike Travels using the contact details below.

We may need to verify your identity before acting on privacy-related requests.